Our Process for Managing the Unexpected in Building Projects.

As a builder, we understand that unforeseen issues—from discovering hidden damp to structural surprises—are a reality of the job. For our clients, the most important thing is knowing precisely how those issues will be handled transparently.

At County Durham Building and Joinery, we have a clear, established process designed to protect your project schedule and budget. This is where our experience and commitment to clarity truly deliver value.

1. The Contingency Plan: Detailed and Immediate Action

When our team encounters an issue that impacts cost or timeline, work doesn’t just stop indefinitely. Our standard process is to immediately:

• Stop Work Safely: Isolate the issue to prevent further complications.
• Diagnose & Detail: Clearly identify the discovery and assess its exact impact on the planned work.
• Present Solutions: Provide you with a clear, written breakdown of the required extra work, revised costs, and updated timeline before we proceed.

We believe that seeing beyond challenges is key to successfully completing any project.

2. Clarity in the Contract (Variation Orders)

A detailed contract is your starting point, but a professional builder knows communication protects your budget throughout the build.

We ensure that any required change to the original scope of work—often referred to as a Variation Order—is always handled through a clear and documented process. This means:

• We agree on the specific alteration needed.
• We provide a written breakdown of the associated costs and any timeline changes.
• The alteration is formally approved and documented by both parties before the work is carried out.

This commitment to clarity ensures your investment is always protected against unexpected financial surprises.

Contact Stephen:
Phone: 07789 900 050
Email: hello@cdbj.co.uk